Rakuten India focus on bringing in new business problems from multiple domains, technology and geographies and solving them in order to build scalable and sustainable teams. The key focus of the team is to enable the success of the BU as well as the engineers that become the extended team of the teams in Tokyo and other global tech divisions.

We apply our technical skills and knowledge to come up with products of our own. One such is R-Mobi, a web based mobile app testing application.

AI and ML

From SIRI to self-driving cars, artificial intelligence (AI) is progressing rapidly. While science fiction often portrays AI as robots with human-like characteristics, AI can encompass anything from Google’s search algorithms to IBM’s Watson to autonomous weapons. In recent trends, due the rapid advancements made in Natural Language Processing and Artificial/Augmented Intelligence, chatbots have become indispensable for service/product based companies. The arrival of chatbots have opened up new realms of the customer engagement and new ways of doing business. They save time and efforts by automating customer support. Gartner forecasts that by 2020, over 85% of customer interactions will be handled without a human.


Rakuten Blockchain Lab is a dedicated R&D organization within Rakuten, forcused on blockchain technology and its potential applications in all Rakuten's business sectors, which are not only Fintech services but also other internet services.

Rakuten Blockchain Lab's Mission & Goal:

  • Our mission is to encourage blockchain/cryptocurrency/distributed ledger experimentation and implementation.
  • Our goal is to enable Rakuten businesses to establish competitive advantage through innovative use of cryptocurrencies and emerging blockchain technology.
  • We are leading to be at the core of delivering blockchain based solutions and integration services that will enable the transformation of Rakuten businesses.Rakuten Blockchain Lab's coverage broadens flexibly to various type services of development, designing, consultation, education flexibly to Rakuten businesses which are interested in utilizing cryptocurrency and blockchain technology.
    We are especially providing our own platform called Rakuten Blockhcain Platform to allow Rakuten business and developers to develop solutions with the benefits of blockchain without having to worry about the complexities of implementation. The platform consists of 3 high level servces wrapping core blockchain offering.


    We have interactive chatbots powered by IBM Watson, to tend to our employees’ needs. Our chatbot Rakuten India Technical Assistant helps automate day-to-day queries and tasks assigned to the IT Department; ranging from password issues to new device procurement requests. RITA IT is intelligent enough that it can automatically raise Jira ticket for procurement requests made by the employees by itself.

    Are you travelling internationally and want to know the status of your visa, flight tickets or your accommodation? Or do you have any other travel related query? No problem. Rakuten India Travel Assistant can take care of that for you. RITA Travel can understand the user query and fetch travel status details in real time and It also answers any questions you have regarding local travel and public transport reimbursement policy of the company.